Good Governance and Quality of Civil Registration Services Bangyai District Office Nonthaburi Province

Abstract

This research aims to study (1) the level of good governance of the civil registration service at Bang Yai District Office, Nonthaburi Province, (2) the level of quality of civil registration service at Bang Yai District Office, Nonthaburi Province, and (3) the relationship between good governance and quality of civil registration service at Bang Yai District Office, Nonthaburi Province. This study is survey research. The population used in study is people who use civil registration services of Bangyai District Office, Nonthaburi Province; simple random sampling method was used, total 384 people, the statistics used for data analysis are mean, standard deviation, correlation coefficient analysis, multiple regression analysis and hypothesis testing, the research results found that 1) governance of the civil registration work of Bangyai District Office, with the highest average overall, is in the aspect of participation principles. 2) The level of quality of civil registration services of Bangyai District Office, with the highest average overall, is in the aspect of providing adequate services and 3) relationship between good governance and quality of civil registration services of Bangyai District Office, there is very high level of relationship (rxy=.950); the results of the multiple correlation analysis of relationship between good governance and the quality of civil registration services of Bangyai District Office have predictive power (R2=902) or 90.20 percent and results of testing the hypothesis that good governance in registration services has positive effect on the quality of civil registration services of Bangyai District Office, Nonthaburi Province with statistical significance.