Satisfaction of people in the service area of Nong Bua Ban Subdistrict municipality, Nong Wua So District, Udon Thani Province

Abstract

The main objectives of this research were to 1) study the satisfaction of local people towards the services of Nong Bua Ban Subdistrict Municipality, 2) compare the satisfaction of local people towards the services of Nong Bua Ban Subdistrict Municipality classified by gender, age, education level, occupation and average monthly income, and 3) study the ways to improve the services of Nong Bua Ban Subdistrict Municipality, Nong Wua So District, Udon Thani Province. This research was a survey research. The sample group consisted of 378 people living in Nong Bua Ban Subdistrict Municipality using Taro Yamane's calculation formula. The data collection tool was a questionnaire. The statistics used for analysis were percentage, mean and standard deviation. Inferential statistics were t-test and F-test (One Way ANOVA).  The results showed that Satisfaction of the people in the area to the services of Nong Bua Ban Subdistrict Municipality Nong Wua So District Udon Thani Province Overall, it was at a high level ( = 3.62) and when considering each aspect, it was found that the aspect with the highest mean was the response to the service recipient (  = 3.72), followed by the knowledge and understanding of the service recipient ( = 3.71) and the aspect with the least mean was the concrete service ( = 3.37). to the services of Nong Bua Ban Subdistrict Municipality Classified by sex, age, education level, occupation and average monthly income found that overall people with different gender, age, education level, occupation and average monthly income. Satisfied with the service of Nong Bua Ban Subdistrict Municipality no different which is not in accordance with the assumptions set and when considering each aspect It was found that all aspects were not different. Recommendations Guidelines for improving the service of Nong Bua Ban Subdistrict Municipality include: there should be a policy to seek modern information technology equipment to meet the needs of use. The skills of information network operators are continually developed.