The performance of the duties and the General Administration services of Chaiyaphum Rajabhat University

Abstract

        This research aims 1) to study the efficiency of administrative work performance and services of Chaiyaphum Rajabhat University and 2) to study opinions and suggestions on administrative work performance and services of Chaiyaphum Rajabhat University. The research design is quantitative research using the concept of Porter and Lawler (1975) as a research framework. The research areas include the Faculty of Liberal Arts and Sciences, Faculty of Education and Human Development, Faculty of Nursing, Office of Academic Promotion and Lifelong Learning, Office of the President. The sample consists of 200 lecturers and staff of Chaiyaphum Rajabhat University who use administrative services of Chaiyaphum Rajabhat University. The selection method was based on Taro Yamane's formula. The data were analyzed using frequency, percentage, mean, and standard deviation. The results of the research found that

1. The research results according to objective 1, the overall level of efficiency in performing duties and providing administrative services at Chaiyaphum Rajabhat University is at a high level. When considering each aspect, it was found that the aspect with the highest average value was the aspect of officials or service personnel, followed by the aspect of service results and the aspect of service processes or procedures, respectively. The aspect with the lowest average value was the aspect of facilities.
2. The research results according to objective 2, opinions and suggestions on the performance of duties and administrative services of Chaiyaphum Rajabhat University consist of 1) In terms of service development, existing service standards should be promoted and maintained, especially in areas with high average scores such as non-compensatory service, politeness of staff, and completeness of information provided. 2) In terms of simplifying procedures, processes or procedures that are still complicated or cumbersome should be reviewed and improved. This could be done by creating a brief service manual or preparing a flowchart to help users easily understand and be able to perform the procedures by themselves. 3) In terms of developing convenience tools, the document system and various forms should be improved to be complete, clear, and downloadable from the agency's website so that users can prepare in advance.