Improving the Performance of Administrative Officer Chaiyaphum Rajabhat University

Abstract

objective s: 1) to study the level of opinions on the development of work efficiency of general administrative staff at Chaiyaphum Rajabhat University, 2) to study recommendations for the development of work efficiency of general administrative staff at Chaiyaphum Rajabhat University. The sample group used in the research consisted of 42general administrative officers. The instruments used for data collection were questionnaires. Data were analyzed using frequency, percentage, mean, and standard deviation. The research results found that the opinions of support staff towards the development of work efficiency were at a high level overall. When classified by each aspect, the average value from highest to lowest was as follows: ethics in work, followed by communication and coordination, work skills, formats, methods and activities, and work motivation, respectively. Recommendations from the study include: budget allocation for the creation of a database system; clear and up-to-date work regulations; criteria for evaluating specific professional or specialized positions should be set to be more standard; welfare for staff should be increased, such as housing; free education for staff with a bachelor’s degree; free education for staff’s children; improvement of public utilities within the university, such as comprehensive, modern, secure, fast, and sufficient internet access; internal telephone numbers for comprehensive contact and coordination; support for staff to attend training or seminars to apply knowledge from training to improve their work in their positions; training in various technologies should be provided so that staff can apply it in their actual work. In the next study, a qualitative study should be conducted to find the factors that create morale and motivation in general administrative staff.