Problems and obstacles in applying the Thailand Quality Award

Abstract

The Thailand Quality Award is a world-class standard award and a tool that helps organizations evaluate themselves to make continuous improvements without emphasizing specific methods or formats to enable the organization to continuously develop. However, organizational development does not occur only from developing any one person but occurs from the participation of personnel in all departments and at all levels. The purposes of this academic article are to: 1. describe operations according to the Thailand Quality Award criteria; 2. analyze problems and obstacles in operations according to the National Quality Award criteria. By using secondary data, including annual report documents, research reports, and content analysis, The results of the analysis found that: 1. Operation according to the National Quality Award criteria consists of 7 categories: Category 1: organizational leadership; Category 2: strategy; Category 3: customers; Category 4: measurement, analysis, and knowledge management; Category 5: workforce; Category 6: operations; Category 7: results 2. Conditions, problems, and obstacles to operating according to the Thailand Quality Award criteria are: 2.1) Personnel still have a misunderstanding about the principles and guidelines for quality development according to the National Quality Award criteria; 2.2) Implementing the principles and guidelines for quality development according to the Thailand Quality Award criteria; 2.3) Many organizations face problems with operational plans that lack clarity and continuity, which are linked to personnel problems.