Human resource development in technology: A case study of the Human Resource Development Division, Human Resource Management Division, Office of the Permanent Secretary, Ministry of Transport

Abstract

This research aimed to study the use of digital technology in the workplace, its problems and obstacles, and ways to improve its use among personnel in the Human Resources Management Division, Office of the Permanent Secretary, Ministry of Transport. Qualitative research was conducted, gathering data from documents and nine key informants through semi-structured interviews. The findings revealed: 1. The majority of personnel possess basic skills. 2. Problems and obstacles in the use of digital technology in the workplace include: 1) Computer-related issues: Office computers are old and inoperable, resulting in unstable internet access; 2) Personnel lack the knowledge, understanding, and skills to use various programs; and 3) a lack of maintenance budget. Office computers are old and inoperable, resulting in delays and requiring personnel to cover the costs of additional equipment. 3. Personnel development guidelines for the use of technology in the workplace: 1) Allocate a budget to acquire efficient technological equipment that meets operational needs; 2) Provide training and practice on various programs necessary for each position, including both basic and newly developed programs.