Factors affecting stress management of civil servants under the epidemic situation of the Coronavirus Disease 2019 (COVID-19)

A case study of Excise Department, Ministry of Finance

Abstract

The objectives of this quantitative research were to study factors affecting stress management, problems and obstacles including solutions for managing stress of civil servants under the epidemic situation of coronavirus disease 2019 (COVID-19). This research study only the Excise Department, Ministry of Finance. The questionnaire was used as a tool for collecting data from the sample of 250 civil servants selected by a simple random sampling method. Both descriptive and inferential statistics were used to analyze the data. The results of the research were as follows : 1) There was not statistically significant at the 0.05 level in 2 hypotheses, means that the group means of stress management between two or more groups divided by personal factors and factors related to work and environment are not different. 2) There was statistically significant at the 0.05 level in 1 hypothesis, means that the group means of stress management between two or more groups divided by factors resulting from the new normal lifestyle are different. 3) The sample’s opinion concerning overall work and environmental factors including factors resulting from the new normal lifestyle were moderate level. 4) Problems and obstacles in stress management include a lack of independent, motivation to perform, communication, imbalance between work life and personal life, and adapting to the epidemic situation. 5) Solutions include strictly adhering to disease prevention measures, fostering relationships in the organization, providing opportunities for opinions, and emphasizing the quality of work life.