Implementation of the innovation policy for filing lawsuits through e-Filing system among court officials in Samut Prakan Province Court of The Court of Justice

Abstract

This is a qualitative research which is aimed at examining 1) the implementation of innovative operational process for filing lawsuits through the e-Filing System of the court officials in Samut Prakan Provincial Court of Justice 2) the problems and obstacles in implementing the innovative operational process for filing lawsuits through the e-Filing System of the court officials in Samut Prakan Provincial Court of Justice 3) the solutions and recommendations in improving the efficiency of the implementation of innovative operational process for filing lawsuits through the e-Filing System of the court officials in Samut Prakan Provincial Court of Justice. The research findings are as follows 1) Samut Prakan Provincial Court of Justice has implemented the operational process for filing lawsuits through the e-Filing System to facilitate the litigants. 2) this system cannot improve the processing time because the e-Filling system is not in line with the CMIS program. 3) Not every litigant can access the innovative operational process for filing lawsuits through the e-Filing System. 4) The instruments are inadequate. The recommendations are 1) operational systems should be well connected. 2) there should be continuous training for the officials. 3) the assessment is necessary to get the feedback and to realize an approach to resolve the operational process problems.