Achievement of the election administration of the Office of Election Committee of Chiang Rai Province from B.E. 2560 – 2567

Abstract

This research aims to study the achievement of election administration by the Office of the Election Commission of Chiang Rai province, based on the strategic objectives which consist of four main dimensions: effectiveness, service quality, operational efficiency and organizational development. The findings reveal that the strategic objectives have been partially achieved in the areas of service quality, operational efficiency and organizational development but the effectiveness dimension has not yet been accomplished. The improvement approaches include building public trust in the election process, facilitating access to elections, and developing digital systems to support operations. The study of critical success factors (CSFs) influencing the achievement of election management identified four factors: 1) external stakeholders, 2) internal organizational components, 3) innovation, and 4) financial resources. Opinions on legal regulations, enforcement and methods for fostering public awareness indicate that the electoral laws are partially consistent with good governance, particularly in terms of accountability, control of corruption, and transparency. However, the aspect of participation remains inconsistent. This research is qualitative, using document analysis and in-depth interviews. The key informants include service providers, such as officers from the Office of the Election Commission of Chiang Rai province and supporting agencies, and stakeholders, including electoral candidates and eligible voters.