FACTORS AFFECTING THE PROGRESS OF UNIVERSITY SUPPORT STAFF UNDER THE MINISTRY OF HIGHER EDUCATION, SCIENCE, RESEARCH AND INNOVATION IN SURIN PROVINCE.

Abstract

This research aimed to: (1) examine the level of factors affecting job performance advancement; (2) compare such factors; and (3) explore guidelines for promoting job performance advancement among supporting staff in universities under the Ministry of Higher Education, Science, Research and Innovation in Surin Province. A mixed-methods research design was employed. Quantitative data were collected from 260 supporting staff members affiliated with the Ministry in Surin Province. In-depth interviews were also conducted with six key informants, including vice presidents responsible for human resource administration and heads of personnel administration units. Data were analyzed using frequency, percentage, mean, standard deviation, F-test, and contextual content analysis. The findings revealed that, overall, the factors affecting job performance advancement were rated at a high level. When ranked from highest to lowest mean scores, the factors were as follows: opportunities for learning, competency development, and career advancement; job characteristics; work environment; compensation and welfare; and relationships with colleagues and supervisors, respectively. Differences in gender, age, educational level, and work experience did not result in statistically significant differences in opinions regarding the factors affecting job performance advancement. Regarding guidelines for enhancing job performance advancement, the study suggests that development efforts should be implemented systematically by integrating personnel development with organizational strategies. In addition, the human resource management system should be improved to ensure transparency and fairness. The findings of this study can be applied as a framework for policy formulation and the design of human resource management systems in higher education institutions to promote sustainable personnel development and long-term organizational effectiveness.