SATISFACTION WITH PUBLIC SERVICES OF THE PEOPLE OF TRON SUBDISTRICT MUNICIPALITY TRON DISTRICT, UTTARADIT PROVINCE

Abstract

This thesis aims to study the satisfaction of public services of Tron Subdistrict Municipality, Tron District, Uttaradit Province. The sample group used in the study was 361 people in the area of ​​Tron Subdistrict Municipality, Tron District, Uttaradit Province. Data were collected using a questionnaire. The reliability of the questionnaire was obtained using the alpha coefficient (IOC = 0.67–1.00, = 0.8930). The statistics used for data analysis were percentage, mean and standard deviation, one-way variance (F-test One-way ANOVA). In case of differences, the differences were tested using Scheffe's method.

          The results of the analysis found that the satisfaction of public services of Tron Subdistrict Municipality, Tron District, Uttaradit Province was at a high level overall   (= 3.59, S.D. = 0.47). When considering each aspect, the aspect with the highest average value was arts, culture, traditions, and local wisdom. At a high level (=3.69, S.D. = 0.56). The item with the lowest mean value was the aspect of community organization and maintaining peace and order, which was found to be at a moderate level (=3.44, S.D. = 0.42). Comparison of satisfaction with public services of Tron Subdistrict Municipality, Tron District, Uttaradit Province, classified by gender, overall and each aspect were not different. Classified by age, overall and each aspect were not different. As for the aspect of management and conservation of natural resources and the environment, there were statistically significant differences at the 0.05 level. Classified by level of education, overall and each aspect were not different.