The core competency development on job performance of civil servants in the Secretarial Division, Medical Service Department, Bangkok Metropolitan Administration

Abstract

This research is qualitative research. The objectives are to study patterns and methods for developing core competencies, problems and obstacles Including solutions to problems and obstacles in developing the core competencies of civil servants under the Secretariat Office. Medical office, Bangkok Metropolitan Administration. It collect data through structured interviews from key informants with experience in developing the core competencies of civil servants for at least 3 years, a total of 10 people. The results of the research found that Bangkok Metropolitan Administration has determined to develop core competencies for the civil servants since 2007. The format and methods for developing are 1) morality and ethics, to perform duties with accuracy and transparency 2) good service, to be ready and willing to serve the people. 3) focus on results, to show determination in performing tasks to achieve goals. 4) teamwork, to be able to work with others  and 5) accumulating, expertise in careers. There is always a search for knowledge to develop oneself. Problems and obstacles in developing core competencies are as follows: 1) Lack of public spirit. to preserve public property; 2) takes too long to provide services; 3) lacks motivation to perform work; 4) is based on one's own ideas; 5) clings to old ways of working. The solutions to problems and obstacles in developing core competencies as follows: 1) Should focus on public responsibility. 2) Should give advice and follow up on matters to the public. Those who receive services 3) should increase their motivation to work. 4) should listen to the opinions of team members. 5) should provide training or provide scholarships for those who want to continue their education.