Factors affecting work stress of administrative civil servants in the Secretariat of the Office of the Attorney General

Abstract

This research aimed to investigate: 1) the factors affecting occupational stress, 2) the effects of occupational stress, and 3) guidelines for reducing and preventing occupational stress among administrative officials in the Secretariat of the Office of the Attorney General. This quantitative study employed a questionnaire as the research instrument to collect data from a sample of 244 administrative officials within the Secretariat of the Office of the Attorney General. The statistics utilized for data analysis included frequency, percentage, mean, and standard deviation. Hypothesis testing was conducted using the t-test, One-Way Analysis of Variance (ANOVA), and Pearson’s Correlation Coefficient. The research findings revealed that: 1) The overall factors affecting occupational stress were at a moderate level. The factor with the highest mean was job characteristics, followed by organizational roles and responsibilities, organizational structure and climate, non-work-related factors, career achievement and advancement, and workplace relationships, respectively. 2) The overall effects of occupational stress were at a moderate level. The effect with the highest mean was physical impacts, followed by psychological impacts and behavioral impacts. 3) The guidelines for reducing and preventing occupational stress most frequently suggested by the respondents included workload management, task distribution, and increasing personnel allocation. These were followed by the promotion of physical and mental health, the development of stress management skills for personnel, work system improvement, supervisor development, work environment enhancement, and the fostering of intra-organizational relationships.