New Public Sector Human Resource Development: A case study of the Bureau of Personnel Administration Development and Legal Affairs, Office of the Basic Education Commission, Central Office

Abstract

This research aimed to study the implementation methods of the new public sector personnel development principles at the Bureau of Personnel Administration Development and Legal Affairs, Office of the Basic Education Commission (Central), as well as to identify the problems and obstacles, and propose guidelines for new public sector personnel development. This qualitative research employed documentary and field research methods, collecting data through structured interviews with 10 key informants. The research findings revealed that the agency had adapted the new public sector personnel development principles to develop its staff, ranging from newly recruited personnel to director-level executives. This implementation comprehensively covered all levels and dimensions: learning, operational and digital skills, service-mindedness, and attitudes, morals, and ethics. The appropriate personnel development methods aligning with their needs included self-learning, workshops, participation in knowledge-sharing seminars, and mentoring and coaching. Regarding problems and obstacles, they were identified at three levels: (1) Organizational level, featuring structural limitations in budget and information technology equipment; (2) Group level, indicating a lack of integration and collaborative knowledge transfer; and (3) Individual level, manifesting as a lack of enthusiasm and resistance to change. Furthermore, two guidelines for new public sector personnel development were proposed: (1) transforming the agency into a learning organization, and (2) cultivating an effective mindset alongside operational and digital skills among personnel to advance the organization towards a digital government.