Implementation of digital innovation in enhancing performance efficiency

A case study of Local Education Department Division, Department of Local Administration

Abstract

The purpose of this research is to study patterns, problems, obstacles, and development approaches in applying digital technology innovations to increase operational efficiency: a case study of the Local Education Promotion and Development Division, Department of Local Administration Promotion. It is a qualitative research study, using document research and field research methods. Instruments used to collect data were structured interview 5 key informants, which are personnel under the Local Education Promotion and Development Division was employed. It found that digital technology innovations used in operations include: 1) tools or hardware 2) Software includes system software and application software. The problems and obstacles encountered are included: the agency does not have supporting appropriate materials and equipment for performing the job, lack of participation and joint planning of internal departments at all levels. They caused work redundant and related agencies have blocked information, causing them to not be able to access information they need to perform their jobs. Laws and regulations are not conducive to the use of digital technology innovations, etc. The guidelines for development are: policy makers should give importance to the use of digital technology innovations to increase the efficiency of personnel operations. They should provide tools and computers with various modern operating systems are used to make work convenient and fast, and provide training to educate, upskill, reskill personnel from the executive level and operator level. Data storage system that can be used together throughout the system which can link data to external agencies to reduce the process of reporting data should be developed.