Public Sector Management Quality Award (PMQA) to practice of the Prosecutor offices in Lopburi Province

Abstract

The purpose of this research is to study and propose guidelines the application of management quality development principles in accordance with the Public Sector Management Quality Award (PMQA) principles in the practice of the Public Prosecutor Offices in Lopburi province. This research is mixed methods. The study population was 76 public prosecutors and workers at the Public Prosecutor's Office in Lopburi province. The instruments used in this study were questionnaires and semi-structured interviews. The statistics used to analyze the data were mean, standarddeviation, and descriptive analysis of content data. The results showed that the overall implementation of the principles of public administration quality development of the Public Prosecutor's Office in Lopburi province is at a high level. Considering each aspect, it was found that the highest average was the human resources. As for the results of the service of the Public Prosecutor's Office in Lopburi province at all aspects is at a high level. When considering each aspect, it was found that the aspect with the highest average was organization development. Recommendations for the development of management is that the Office should pay more attention to communication for understanding throughout the organization, be provided with opportunity to plan strategies to be consistent with the context of the target group set in accordance with the services of the Office, always update the electronic case directory database and analyze the amount of work to be sufficient for the rate of manpower and should establish clearly administrative standards.