The Efficiency Improvement Guideline of Bangkok Metropolitan Administration Personnel

A Case Study of Din Daeng District Office

Abstract

This research aims to study the pattern of and methods for increasing the efficiency of work performance Bangkok Personnel at the Din Daeng District Office. It also studied problems and obstacles, as well as solutions and suggestions for increasing the work efficiency of the Bangkok Personnel. Using qualitative research and document research. which has collected information by Structured interviews with 10 key informants. The results found that Din Daeng District Office have forms and methods for increasing the efficiency of the work of Bangkok personnel in terms of the type of work they do. Job security opportunity for advancement in work, organizational and management aspects, wage aspects, training social aspects, communication, working conditions and in terms of compensation or various benefits. As for problems and obstacles in increasing operational efficiency, they include: the nature of the work that is done, some civil servants and personnel have too much workload. This is because personnel frequently transfer, resign, and retire which caused civil servants and personnel in the Din Daeng District Office received more and more missions. In terms of opportunities for advancement, there is a lack of knowledge and understanding regarding job level promotions and civil service examinations for personnel and problems of social nature, civil servants and personnel come in many different ages and stages giving different perspectives. As a result, there are conflicting opinions and solutions. Suggestions to increase operational efficiency is to review and improve the manpower framework. Line of work that is in short supply to be sufficient for work and suitable for the workload. There may be a project for executives to be mentors to provide knowledge about promotion exams and give advice. And there are meetings, training seminars, and various activities organized together to dissolve behavior and to have good interaction with each other.