Efficiency and Acceptance of a Repair Tracking System via Web App in the Ordnance Company, 4th Infantry Division

Abstract

          This research aimed to 1) analyze the effects of implementing a web application for managing military equipment maintenance data on enhancing supervisory efficiency and decision-making; 2) assess the level of technology acceptance and factors influencing its adoption among military personnel; and 3) propose guidelines for applying information technology to improve organizational operations. A mixed-methods research design was employed, collecting quantitative data via pre-and-post questionnaires from 50 military personnel and qualitative data through in-depth interviews with 5 commanding officers. The findings revealed that the information system significantly improved work performance from "needs improvement" (x̄ = 2.23) to "very good" (x̄ = 4.63) with statistical significance (t = 16.38), with supervision showing the highest improvement. Overall technology acceptance was rated "strongly agree" (x̄ = 4.37). Personnel with over 20 years of service scored lower on perceived ease of use. The study recommends revising military regulations to support digital workflows, developing a technology mentorship system, and integrating data governance principles for sustainable digital transformation.

Quantitative data were collected through questionnaires from 50 military personnel, and qualitative data were gathered through in-depth interviews with 4-5 personnel. Preliminary findings revealed that the information system could concretely improve the speed and transparency of monitoring maintenance status, which aligns with the concept of New Public Governance. However, generation gaps and the strict regulatory constraints of the military pose significant challenges affecting the level of technology acceptance. The research suggests that the military should expedite the revision of regulations to accommodate digital operations and integrate data governance principles to ensure sustainable transformation into a digital military.