Competency Development for Government official

A case study of Pathum Thani Provincial Land Office, Thanyaburi Branch

Abstract

This research entitled “The Development of Work Performance Competencies of Civil Servants: A case study of the Registration Division, Pathum Thani Provincial Land Office, Thanyaburi Branch” aimed to examine competency development in job performance, identify existing problems and obstacles, and propose guidelines for improving the competencies of civil servants. The study employed a qualitative research approach using documentary research and field research methods. Data were collected through structured interviews with five key informants. The findings indicate that competency development within the Registration Division primarily focuses on learning through information technology, including online training via the Zoom platform and on-the-job coaching in the form of a mentoring system. Major obstacles to competency development include: (1) time constraints and heavy workloads due to high daily service demand; (2) complexities and gaps in legal regulations; (3) limited resources, such as insufficient computer equipment and outdated or inadequate technology; and (4) frequent legal and regulatory changes requiring continual adaptation. The study proposes several recommendations: (1) training programs should emphasize practical workshops rather than theoretical instruction; (2) clear time allocation for professional development should be arranged, such as conducting training sessions outside peak service hours; (3) motivation and morale should be strengthened through recognition programs and awards for outstanding performance; and (4) policies supporting job security and risk protection for officials performing duties in good faith should be established to enhance confidence in decision-making.