Performance effectiveness under the epidemic situation of Coronavirus disease 2019 (COVID-19)

A case study of Saphansung district, Bangkok Metropolitan Administration

Abstract

The objectives of this research are to study processes, methods, effectiveness, obstacles and problems, as well as solutions to obstacles and problems. It also tends to develop guidelines for performance of Saphansung District’s staffs during the epidemic situation of the coronavirus disease 2019 (COVID-19). The samples used in the research are  10 personnel of the Saphansung District Office. It was a qualitative research using document research methods and structured interview as means to collect data. The results of the study revealed that the processes and operating procedures were performed at the work unit by delaying the time of work.  Work from home has been utilized by a work agreement on the basis of communicating and delivering of work. Performance results are reported daily to the chief executive by using modern technology. As a result, operational effectiveness meets the objectives, goals and indicators set to be able to serve the public as usual. Obstacles, problems, and communication discrepancies that may cause some delays in the work and personnel were lacking of knowledge in using modern technology. There should be a meeting to discuss the policy in assigning tasks systematically and more clearly. Personnel development by training and seminars to increase knowledge and technology capabilities used in the operations and create familiarity into the working behavior of the personnel should be initiated.