Attitudes affecting the effectiveness of information technology systems of Information Agencies in the Ministry of Finance

Authors

  • Patcharine Tippayapalatikul Student, Ph.d Program in Public Administration, Faculty of Political Science, Ramkhamhaeng University

Keywords:

skills of users of IT systems, level of use of IT systems, effectiveness of IT systems

Abstract

The objective of this research is to study attitudes that affect to the effectiveness of using IT systems of information agencies in the Ministry of Finance both direct and indirect field by studying in 4 variable determinants as the followings: 1) Qualifications of top Management 2) Skills of users of IT systems   3) Level of technology assets 4) Level of use of IT systems. The sample comprised of 120 staffs who use IT systems of information agencies in the Ministry of Finance. This research analyzes and evaluates the obtained data with Partial Least Squares-Structural Equation Modeling(PLS-SEM).The results found that qualifications of top management, level of technology assets and level of use of IT systems had positive relationship with effectiveness of IT Systems of information agencies in the Ministry of Finance as well as qualifications of top management, skills of users of IT systems and level of technology assets had indirect positive relationship with effectiveness of IT systems of information agencies in the Ministry of Finance via level of use of IT systems. This results also show that qualifications of top management, skills of users of IT systems and level of technology assets had positive relationship to level of use of IT systems. Moreover, it obviously presents that skills of users of IT systems have no relationship with effectiveness of IT systems of information agencies in the Ministry of Finance.

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Published

2025-07-12

How to Cite

Tippayapalatikul, P. . (2025). Attitudes affecting the effectiveness of information technology systems of Information Agencies in the Ministry of Finance. Ramkhamhaeng Journal of Public Administration, 5(1), 103–135. retrieved from https://so16.tci-thaijo.org/index.php/RJPA/article/view/2129