Total Quality Management and Organizational Performance in Thai Public Organizations
Keywords:
Total quality management, Organizational performance, Thai public organizationsAbstract
This research aims to 1) study organizational performance and total quality management in Thai public organizations, and 2) examine correlation patterns between the total quality management and the organizational performance in Thai public organizations using structural equation modeling analysis. A quantitative research method was employed to conduct the study. The sample group generated by stratified random sampling and simple random sampling consisted of 200 civil servants in managerial positions of 24 agencies in 7 ministries under a civil government. The questionnaire was utilized as a tool of data collection while the partial least squares structural equation modeling was used to perform data processing. The findings revealed that the organizational performance and the total quality management in Thai public organizations were at a high level. The total quality management had a positive influence on the organizational performance. Variables that were elements of the total quality management comprising 1) leadership, 2) customer focus, 3) human resources focus, and 4) process management had positive influences on the organizational performance. These 4 variables would be positively correlated with one another and had indirect positive influences through multiple pathways to the organizational performance.
References
มนตรี พิริยะกุล. (2564). การกาหนดขนาดตัวอย่างสาหรับการวิเคราะห์ตัวแบบสมการโครงสร้าง. วารสารวิชาการเทคโนโลยีอุตสาหกรรม (The Journal of Industrial Technology), 17(3), 231-246.
สานักงานคณะกรรมการพัฒนาระบบราชการ. (2562). ผลการประเมินส่วนราชการตามมาตรการปรับปรุงประสิทธิภาพในการปฏิบัติราชการ. รายงานการประเมินส่วนราชการตามมาตรการปรับปรุงประสิทธิภาพในการปฏิบัติราชการ. สืบค้น 24 กันยายน 2565. จาก https://www.opdc.go.th/content/NjIxMA.
Alamri, A. M., Alharthi, A. M., Alharthi, D. K., Alhabashi, W. S. & Hasan, S. H. (2014). Organization Performance Improvement using TQM. International Journal of Computer Applications, 108(9), 29-33.
Anil, A.P. & Satish, K. P. (2016). Investigating the relationship between TQM practices and firm's performance: a conceptual framework for Indian organizations. Procedia Technology, 24, 554-561.
Goetsch, D. L., & Davis, S. (2014). Quality Management for Organizational Excellence: Introduction to Total Quality (7th ed.). Ohio: Pearson Education Limited.
Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., & Sarsted, M. (2017). A primer on partial least square structural equation modeling (PLS-SEM) (2nd ed.). Los Angeles: Sage publications.
Iscan, O. F., Ersan, G. & Naktiyok, A. (2014). Effect of Leadership Style on Perceived Organizational Performance and Innovation: The Role of Transformational Leadership beyond the Impact of Transactional Leadership-An Application among Turkish SME’s. Social and Behavioral Sciences. 150, 881-889.
Keinan, A. S., & Karugu, J. (2018). Total quality management practices and performance of manufacturing firms in Kenya: Case of Bamburi Cement Limited. International Academic Journal of Human Resource and Business Administration, 3(1), 81-99.
Mehralian, G., Nazari, J. A., Nooriparto, G., & Rasekh, H. R. (2017). TQM and organizational performance using the balanced scorecard approach. International Journal of Productivity and Performance Management, 66(1), 111-125.
National institute of standard and technology. (2019). Baldrige Excellence Builder (2019). Retrieved June 4, 2019, from https://www.nist.gov/baldrige.
Osborne, D., & Gaebler, T. (1992). Reinventing Government: How the Entrepreneurial Spirit Is Transforming the Public Sector. Reading. Mass.: Addison – Wesley Publishing.
Panuwatwanich, K. & Nguyen, T. T. (2017). Influence of Total Quality Management on Performance of Vietnamese Construction Firms. Procedia Engineering. 182, 548-555.
Patyal, V.S. & Koilakuntla, M. (2017). The impact of quality management practices on performance: an empirical study. Benchmarking: An International Journal, 24(2), 511-535.
Pradhan, B. L. (2017). Confirmatory factor analysis of TQM implementation constructs: evidence from Nepalese manufacturing industries. Management Review: An International Journal, 12(1), 26 -56.
Psomas, E.L. & Jaca, C. (2016). The impact of total quality management on service company performance: evidence from Spain. International Journal of Quality & Reliability Management, 33 (3), 380-398.
Purbowo, D., Sunaryo, & Waluyowati, N. P. (2022). The effect of leadership on operational performance: The mediating role of quality improvement. International Journal of Research in Business and Social Science. 11(1), 108-116.
Sadikoglu, E., & Olcay, H. (2014). The effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey. Hindawi Publishing Corporation Advances in Decision Sciences, 1-17.
Sarstedt, M., Ringle, C. M., Smith, D., Reams, R., & Hair, J. F. (2014). Partial least squares structural equation modeling (PLS-SEM): A useful tool for family business researchers. Journal of Family Business Strategy, 5(1), 105–115.
Shafiq, M., Lasrado, F. & Hafeez, K. (2019). The effect of TQM on organisational performance: empirical evidence from the textile sector of a developing country using SEM. Total Quality Management & Business Excellence. 30. 1-22.
Singh, V., Kumar, A. & Singh, T. (2018). Impact of TQM on organisational performance: The case of Indian manufacturing and service industry. Operations Research Perspectives. 5, 199-217.
Sun, H. (2014). Reviewing the Validation of the MBNQA Model. Proceedings of the 2014 International Conference on Industrial Engineering and Operations Management Bali, Indonesia, January 2014, 7-9.
Talib, F., Rahman, Z., & Qureshi, M. N. (2013). An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies. International Journal of Quality & Reliability Management, 30(3), 280 -318.
Ul Hassan, M., Hassan, S., Shaukat, S. & Nawaz, M. S. (2013). Relationship between TQM elements and organizational performance: An empirical study of manufacturing sector of Pakistan, Pakistan Journal of Commerce and Social Sciences. 7 (1), 1-18.
Xiong, J. & Zhang, Z. (2017). Quality management practices and their effects on the performance of public hospitals. International Journal of Quality and Service Sciences, 9 (3/4), 383-401.
Downloads
Published
How to Cite
Issue
Section
Categories
License
Copyright (c) 2025 ธนัทฐ์อร วงศ์ปัญญาพสิน, อุทัย เลาหวิเชียร
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
