The management of safety law service of the public

A case study of Bangkok Labour Protection and Welfare Office Area 3

Abstract

The research is a quantitative research. The purpose of this study was to study the administrative factors affecting the efficiency and quality of the management of the provision of occupational safety law services to the public. The samples were practitioners and service recipients at the Bangkok Labor Protection and Welfare Office Area 3, totaling 167 samples. It was obtained by simple sampling method. Questionnaire was employed a tool for collecting data, including the use of descriptive statistics such as frequency, percentage, mean, standard deviation. and inferential statistics, including F-Test and multiple regression analysis. In analyzing and presenting the research results, it was found that the four management factors were personnel factors (people), budget factors (money), resources factors(material/equipment/things) and management factors affected the efficiency and quality of the management of legal services for occupational safety to the public with statistical significance at the 0.05 level. The management factor was the most influential factor in the management of the provision of legal services for occupational safety to the public in terms of efficiency and quality.