Policy proposals for improving operational efficiency of personnel after the Merger National Telecommunications Public Company Limited in the Upper Central Region

Abstract

This study aimed to study the following: 1) to study the level of personnel performance after the merger; 2) to study the factors affecting personnel performance after the merger; and 3) to study the policy proposals for policy proposals to improve personnel operational efficiency after the merger in National Telecommunications Public Company Limited in the Upper Central Region.

            The results of the study found that

            1) the level of work performance of personnel after the merger in National Telecommunications Public Company Limited in the Upper Central Region was found to be at a high level overall ( = 3.60, SD = 0.47).

            2) Factors affecting work performance of personnel after the merger in National Telecommunications Public Company Limited in the Upper Central Region from the analysis of multiple regression values with all input variables, it was found that there was at least 1 independent variable that affected work performance of personnel.

            3) Policy proposals for developing personnel performance efficiency are as follows: (1) Policy on developing personnel skills and knowledge by creating personnel development plans; (2) Policy on salary and welfare, adjusting the salary structure to be fair and competitive; (3) Policy on developing job security and advancement, organizing training and skill development; (4) Policy on work support, promoting the creation of a good atmosphere in the workplace and a good working environment for personnel; (5) Policy on personnel morale, promoting activities that help strengthen relationships within the team; and (6) Technology policy, promoting personnel to have digital skills in order to apply digital technology to the work process to increase efficiency.