Knowledge management process affecting the success of the Nursing Department, Maharaj Nakorn Chiang Mai Hospital

Abstract

This research aimed to study the Knowledge Management (KM) processes in knowledge and personnel aspects affecting the success of the Nursing Division at Maharaj Nakorn Chiang Mai Hospital. A qualitative research methodology was employed, utilizing document analysis and in-depth interviews with 14 nursing administrators.

          The findings revealed that KM in both knowledge and personnel plays a significant role in the Nursing Division's success. New knowledge creation arises from context analysis, service recipient feedback, and continuous quality improvement. The unit developed the METAKM program for knowledge storage, categorization, and dissemination via the Nursing Division's website, emphasizing practical application through evidence-based practice and professional communities of practice. Furthermore, the unit promotes policies on Diversity, Equity, Inclusion, Belonging, and Flexibility (DEIBF), utilizing knowledge in META KM as a source for supporting coaching, data-informed decision-making, and conflict resolution. A learning-conducive environment is fostered through the development of a growth mindset and open mindset, as well as systematic planning via activities and committee work.

          These KM processes enable the Nursing Division to systematically manage knowledge, enhance the quality of patient care, and develop staff potential to meet international standards.