Digital skills development of personnel

A case study of the Office Human Resources Management, Office of the Attorney General

Abstract

This research is a qualitative study aimed at examining the approaches for developing digital skills among personnel, identifying challenges and obstacles, and proposing solutions to address these issues in the development of digital skills for personnel at the Human Resource Administration Office, Office of the Attorney General. The study employed both document analysis and field research methods. Data were collected through structured interviews with 10 key informants. The findings revealed that: 1. Approaches for developing digital skills among personnel include training programs conducted both online and onsite, encouragement for higher education, hands-on work experience, self-learning through online platforms, job rotation, knowledge transfer, and mentoring from senior colleagues and supervisors, as well as the integration of digital technology into work practices. 2. Challenges and obstacles in developing digital skills among personnel include a lack of knowledge and understanding of digital skill development, unclear and inconsistent policies, budget constraints for IT system development and personnel digital skill enhancement, outdated technology, inadequate network infrastructure, and unstable internet coverage. 3. Solutions and recommendations for overcoming these challenges include promoting awareness of the importance of digital skill development, formulating clear and continuous digital skills development plans, providing specialized digital skills training, allocating sufficient personnel resources to allow time for self-improvement, and increasing budget allocations for IT system development.