Motivational factors influencing job satisfaction of employees in five star hotels of Bangkok area

Abstract

The study aimed to examine the “Factors Affecting Job Satisfaction of Employees in Five-Star Hotels in Bangkok” focusing on the Influence of motivation and hygiene factors. A simple random sampling technique was employed to select 400 operational staff members, both male and female, from five-star hotels in Bangkok. Data were collected via questionnaires and analyzed using descriptive statistics, including frequency, percentage, mean, and standard deviation, with hypothesis testing conducted through Multiple Linear Regression. The findings revealed that among motivation factors, only job advancement significantly influenced job satisfaction, while among hygiene factors, only wages and benefits had a significant impact, both at the 0.05 level. These results suggest that hotel management should emphasize career advancement opportunities and competitive compensation packages to enhance employee satisfaction. The study provides practical implications for human resource strategies aimed at improving job satisfaction and retention in the hospitality industry.