Electronic operations of Government agencies

Abstract

The purposes of this research are to study the electronic procedures of government agencies, including problems and guidelines for developing such procedures. Twelve government agencies with a large number of people contacting the government sector were selected as case studies using documentary research and field research methods. The research results found as follows: 1) The electronic procedures are in accordance with the Electronic Procedures Act and the Thailand Digital Government Development Plan, such as electronic document management system, working hours, signing, requesting permission, providing services to the disabled and the elderly. 2) Problems and obstacles in electronic government operations, such as electronic channels for government operations do not cover for all users, technology and infrastructure are unstable, some officials lack relevant knowledge and skills. 3) Guidelines for developing electronic government operations, such as new systems should be developed to support new services, all officials should be developed with knowledge and skills in performing electronic government work, and developing personal safety measures.