The Guideline for Development Performance Appraisal System of Production Staff of Exoticfood Thailand, PCL

Abstract

The objectives of this research are as follows: (1) To study the current situation and related problems concerning the performance evaluation of production department employees at Exotic Foods Company Limited (Public), (2) to develop a performance evaluation system for production department employees at Exotic Foods Company Limited (Public), and (3) to assess the quality of the developed performance evaluation system for employees. The sample group used for data collection consists of production department employees at Exotic Foods Company Limited (Public), with in-depth interviews conducted with 8 individuals and a questionnaire utilized as a data collection tool with a sample size of 30 individuals. The statistical analyses employed for data interpretation include mean and standard deviation. The research findings indicate that the current performance evaluation of production department employees at Exotic Foods Company Limited (Public) faces several problems. These include the lack of a systematic evaluation process, absence of standardized evaluation criteria, and mismatch between evaluation criteria and job characteristics. There are four identified root causes: 1) Policy, 2) Evaluation format, 3) Evaluation methods, and 4) Organizational personnel lacking knowledge and understanding of assessment skills. In the initial development phase of the performance evaluation system, efforts were made to create a new evaluation system using Balanced Scorecard (BSC) methodology, along with developing clear and appropriate evaluation criteria. Subsequently, initiatives were taken to build knowledge and skills in evaluation among relevant personnel. Management provided support and commitment throughout the evaluation process, with follow-up conducted after implementing the Balanced Scorecard (BSC) evaluation.