The Application of the Twelfth Principle of King Bhumibol's Working Principles : One-Stop Service

Abstract

        This academic article examined the application of the 12th royal working principle, One Stop Service. The findings revealed that the One Stop Service approach focused on facilitating public access to services provided by government agencies or organizations. By reducing the complexity of operational procedures and consolidating various services in a single location, this method allowed citizens to receive comprehensive services without needing to visit multiple places or navigate convoluted processes. This principle aligned with modern management concepts that emphasized transparency, efficiency, and user satisfaction, demonstrating a deep understanding of public needs and social contexts. It was evident that His Majesty King Bhumibol Adulyadej The Great prioritized the establishment of a system that enabled the public to access services easily and conveniently, free from complicated steps or uncoordinated processes. The One Stop Service was not merely about streamlining operations but also about fostering trust in the public service system. Furthermore, it enhanced confidence in the effectiveness and professionalism of service providers. The practical application of this royal principle in contemporary contexts took various forms. It began with analyzing the needs of the public in specific areas to comprehend the nature of their problems and expectations. Subsequently, service centers that integrated related functions were established in a single location. These centers were further supported by information technology systems that facilitated operations, such as document verification, result notifications, and service status tracking. In summary, the One Stop Service was a transformative approach that not only simplified service delivery but also built trust, strengthened public confidence in governmental processes, and ensured that services were accessible, efficient, and responsive to the needs of the people.