Service Quality Outpatients at Kasemrad Hospital Ramkhamhaeng Bangkok

Abstract

The objective of this study was to evaluate the quality of service in the outpatient department at Kasemrad Hospital, Ramkhamhaeng. The statistical methods employed for hypothesis testing included the t-test and ANOVA analysis, utilizing the F-test (One-way ANOVA), Pearson Product Moment Correlation, and Multiple Regression Analysis.

Findings and Recommendations: The study highlights several recommendations for improving healthcare services. It is essential for healthcare facilities to have doctors, professional nurses, and specialized staff with expertise. There should be a preparation of standard and modern equipment to ensure readiness for service at all times. The staff should be attentive to patients, dispense quality medication, and facilitate treatment services that are both accurate and reliable. Services should be delivered with promptness and gentleness, following a sequence of uncomplicated steps, allowing users easy access to the service. Additionally, cost estimates and information on various rights should be clearly communicated to service recipients. Providing useful advice and follow-up after service is also crucial.