Preparation for the Transition to Artificial Intelligence Technology (AI) Used to Provide Government Services

Abstract

The purpose of this article is to present the preparation for the transition to artificial intelligence technology (AI) used to provide government services, the learning process of AI will be similar to human learning, there is a process of remembering work, there is understanding, responding, deciding and solving problems; it uses learning from large amounts of data that have the same repetitive nature, to use AI technology appropriately, it should be analyzed and work patterns determined to be consistent with the purpose of use, data is evaluated and AI technology is maintained by tracking and checking the AI mechanism to ensure efficiency at all times, including the need to have new information and update the database. In order to develop AI technology to be smarter and able to use data to predict various user behaviors that can be used in the policy decision-making process. The government sector can use AI technology in proactive management by analyzing information about people's behavior to know the trends in issues, trends in the needs of people and society, then put it into planning, prioritize social issues and manage them according to the responsibilities of each department, to lay down guidelines for providing services to the people clearly, conveniently and quickly, with efficiency and effectiveness that meet the needs of the people, such as using information to further benefit such as providing social welfare, determination of medical benefits and health care.