Crisis Management of the Thanyaburi Home for the Destitute Men in Pathum Thani Province during the COVID-19 Pandemic

Abstract

This research aimed to (1) examine the COVID-19 pandemic situation and its impact on the homeless protection center in Thanyaburi, Pathum Thani Province, (2) analyze the crisis management process during the pandemic, and (3) assess the challenges and obstacles in crisis management at the center. A qualitative research method was employed, incorporating focus group discussions, observations, and document analysis. Data collection tools included semi-structured interview guidelines for focus groups and observational records. Content analysis and contextual interpretation were utilized for data analysis. The findings revealed that 1) the COVID-19 pandemic significantly affected the center’s operations, particularly in increased staff workload, shortages of essential resources, and the mental health impact on service users due to quarantine measures. 2) The crisis management process was divided into three key phases: the preparedness phase, during which a Business Continuity Plan (BCP) was developed but lacked specific provisions for pandemics; the crisis response phase, characterized by adjustments in work procedures and the implementation of enhanced disease control measures; and the post-crisis evaluation phase, which lacked a systematic approach to lesson learning. 3) Major challenges included inadequate resource support, ineffective interagency coordination, and psychological stress among staff and service users. The study underscores the necessity of developing a proactive crisis management approach in the center. The BCP should be revised to comprehensively address pandemic situations, with enhanced staffing and essential resources. Furthermore, interagency coordination mechanisms should be strengthened to improve efficiency. Systematic lesson learning from past experiences should be incorporated into future crisis response planning to ensure a more resilient and effective management framework. These measures will enable the center to better handle future crises while mitigating adverse effects on staff and service users.